Privacy Policy

Welcome to Hawana Water. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://www.hawanawater.com. By using our website, you agree to the terms described here.

Hawana Water is a UAE-based company providing sustainable water solutions. Company Name: Hawana Water FZCO. Registered Office: Unit Number: BA2390, DMCC Business Centre, Level No 1, Jewellery & Gemplex 3, Dubai, United Arab Emirates. Contact Email: info@hawanawater.com

We may collect the following types of personal data: • Information you provide directly: name, email, phone number, company details (e.g., when you fill out forms, request information, or contact us). • Website usage data: IP address, browser type, device details, and pages visited. • Cookies and tracking: only if you use analytics or marketing tools (e.g., Google Analytics).

We process personal data for the following purposes: • To provide and improve our products and services. • To respond to inquiries and customer requests. • To send important updates, offers, or communications (only if you opt in). • To ensure website security and detect fraud. • To comply with legal and regulatory obligations under UAE law.

We do not collect, process, or store payment card details or banking information on https://www.hawanawater.com. Payments for any service or product are handled securely by an authorized third-party payment provider, in compliance with international PCI-DSS standards.

We process your data under the following lawful bases: • Consent: when you provide us information voluntarily. • Contractual necessity: when processing is required to deliver services you request. • Legal obligation: to comply with UAE laws and regulations. • Legitimate interests: to improve our website, business operations, and customer support.

We do not sell or rent personal data. We may share your information with: • Service providers (IT support, cloud hosting, analytics providers). • Legal authorities if required by law. • Business partners with your consent, if collaboration is needed to serve you. If data is transferred outside the UAE, we ensure it is protected with appropriate safeguards (e.g., contracts, secure hosting environments).

We retain personal data only as long as necessary for the purposes described above, unless a longer retention period is required by law.

Under the UAE PDPL, you have the right to: • Request access to your personal data. • Ask for corrections if data is inaccurate or incomplete. • Request deletion of your data. • Restrict or object to processing in certain cases. • Withdraw consent where processing is based on consent. • Request data portability, where applicable. To exercise these rights, contact us at info@hawanawater.com

We may use cookies and similar technologies to: • Improve website performance. • Understand user behavior. • Personalize your experience. You can manage cookies through your browser settings.

We use administrative, technical, and physical safeguards to protect your personal data against unauthorized access, use, or disclosure.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

If you have questions or concerns about this Privacy Policy, please contact us at: Hawana Water FZCO Email: info@hawanawater.com Office: Unit Number: BA2390, DMCC Business Centre, Level No 1, Jewellery & Gemplex 3, Dubai, United Arab Emirates.